WE STAND BEHIND ALL OF OUR PRODUCTS AND YOUR SATISFACTION IS VERY IMPORTANT TO US. ALL PURCHASES MADE FROM SOCIAL X, LLC. (INCLUDING ALL RELATED WEBSITE PROPERTIES, SALES OVER THE PHONE, AND LIVE EVENT ON-SITE PURCHASES) ARE COVERED BY THE FOLLOWING POLICIES.
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 225-354-6823 during the hours of 9 AM – 6 PM EST, Monday through Friday for refund procedures.
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days of purchase.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 225-354-6823 during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
Live Event Tickets
All live event tickets are non-refundable, with no exceptions. However, all tickets are 100% Guaranteed RISK-FREE. If for any reason you are unable to attend, you may use the credit for a future live event. All tickets are transferable. Please contact our Customer Support Department at 225-354-6823 during the hours of 9 AM – 6 PM EST, Monday through Friday regarding all ticket questions.
If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to Social X LLC and will not be refunded. Access to any digital product or platform will be removed.